Legal and Compliance
Cashdelight Investments (Pvt) Ltd is a licensed microfinance institution regulated by the Reserve Bank of Zimbabwe. This page sets out the terms, policies and procedures that govern our relationship with you as a borrower, and the standards we hold ourselves to as a regulated lender.
We encourage every client to read this page carefully. If anything is unclear, our team is available to explain it to you before you sign any agreement.
Terms and Conditions
Loan Products
All loan products offered by Cashdelight Investments are subject to credit assessment and approval.
Eligibility
Applicants must be 18 years or older, hold valid KYC documents, have verifiable income or business operations, and meet Reserve Bank of Zimbabwe debt-to-income requirements.
Interest, Fees and Charges
All interest, fees and charges are disclosed in the Loan Agreement before disbursement. Late payment fees may apply.
Repayment
Repayment may be made by cash, salary deduction, bank debit order, mobile money or direct deposit, in accordance with the agreed repayment schedule.
Security
Security may include cession of salary, employer deduction authority, asset registration, or pledge of future deliveries. Financed assets remain the property of Cashdelight Investments until the loan is fully settled.
Default
Consequences of default are set out in the Loan Agreement.
Variation of Terms
Cashdelight Investments will provide 30 days' notice of any variation of terms.
Governing Law
These terms are governed by the laws of Zimbabwe.
Privacy Policy and Data Protection
Compliance
Cashdelight Investments complies with the Data Protection Act [Chapter 11:22].
Information We Collect
We collect personal, financial, business and biometric or photographic data for the purposes of Know Your Customer verification and lending.
How We Use Your Information
Your data is used to assess loan applications, manage your account, comply with Reserve Bank of Zimbabwe, ZIMRA and anti-money laundering law, prevent fraud, and improve our service.
Who We Share Your Information With
Your data may be shared with the Reserve Bank of Zimbabwe, ZAMFI, credit reference bureaus, your employer where salary deduction applies, and contracted service providers under non-disclosure agreement. We never sell your data.
Data Retention
Records are retained for a minimum of 5 years as required by the Reserve Bank of Zimbabwe and ZIMRA.
KYC and AML Policy
Regulatory Compliance
Cashdelight Investments complies with Reserve Bank of Zimbabwe Anti-Money Laundering and Counter Financing of Terrorism regulations.
Verification
Identity, source of funds and purpose of borrowing are verified before any loan is approved.
Ongoing Due Diligence
We conduct ongoing due diligence and monitor for unusual transaction activity.
Reporting Obligations
We are obligated to report suspicious transactions to the Financial Intelligence Unit of Zimbabwe.
Consequences of Non-Compliance
Providing false information or failing to supply required KYC documents may result in your application being declined or your account being closed.
Complaints Handling and RBZ Disclosure
How to Lodge a Complaint
If you are dissatisfied with any aspect of our service, please contact us in writing at customerservice@cashdelight.co.zw, or visit our head office at 1963 Arthurstone Road, Masamvu Complex, Bindura.
Our Complaints Process
All complaints are formally logged, acknowledged, investigated and responded to. We will keep you informed of progress throughout.
Escalation to the Reserve Bank of Zimbabwe
If your complaint is not resolved to your satisfaction, you have the right to escalate the matter to the Reserve Bank of Zimbabwe as our regulator.
Our Regulatory Status
Cashdelight Investments (Pvt) Ltd is a microfinance institution licensed by the Reserve Bank of Zimbabwe and a member of the Zimbabwe Association of Microfinance Institutions.